We understand the importance of customer satisfaction and strive to provide a seamless shopping experience for our luxury leather goods. Please familiarize yourself with our return policy guidelines.

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• Return Period

You have up to 30 days from the date of receipt to initiate a return for a refund or exchange. This allows you time to carefully inspect your purchase and decide if it meets your expectations.

 

• Return Conditions

Items must be in their original condition with all tags and packaging intact. The product should not show any signs of wear, damage, or alteration. Personalized or customized items may not be eligible for return unless there is a manufacturing defect.

 

• Return Process

- Contact our customer service team to initiate the return process and receive a return authorization.

- Pack the item securely in its original packaging to prevent damage during transit.

- Include a copy of your order invoice or receipt in the return package.

- the item back to our designated return address using a trackable shipping method.

- Once we receive and inspect the returned item, we will process your refund or exchange based on the condition of the product.

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• Refund Timeline

Refunds will be issued to the original payment method within 10 business days after the return is processed. Please note that shipping costs are non-refundable.

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• Exchanges

If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will assist you in arranging the exchange promptly.

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•  Additional Information

For more details on our return policy or if you have any questions regarding returns or exchanges, please feel free to reach out to our customer service team at info@venzi.ca. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience for you.  

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At our luxury leather goods store, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your item, we offer a flexible return policy to accommodate your needs.